投訴是一門藝術！當我們在抱怨時，也應該儘可能保持禮貌，如何用英語投訴呢？這裡整理了多個場景的投訴範例，可以學習看看哦~
Vocabulary for complaining
投訴的詞彙
Getting attention
引起注意
Excuse me…
對不起...
Pardon me…
抱歉...
I have a complaint…
我有個投訴…
Sorry to bother you but…
很抱歉打擾你，但是…
I』m sorry to say…
我很抱歉地說…
Expressing opinion
表達觀點
I』m afraid there’s a problem…
恐怕有個問題…
I』m angry about…
我很生氣…
I』m really not happy…
我真的不高興…
There’s a slight problem with…
有個小問題…
Making the complaint
做投訴
I would like/I want…
我想要...
to lodge a complaint
提出申訴
to make a complaint
做投訴
to report an issue
報告問題
to give you some feedback
給你一些反饋
to inform you
通知你
Complaining in a Restaurant
餐廳投訴
對話：
Customer: Excuse me!
顧客：對不起！
Waiter:Yes sir, how can I help you?
服務員：是的，先生，有什麼需要幫忙的嗎？
Customer: I don』t want to make a scene but there’s a fly in my soup.
顧客：我不想吵架，但我湯里有隻蒼蠅。
Waiter: I am terribly sorry! I will take the soup back to the kitchen and get you another one.
服務員：非常抱歉！我會把湯帶回廚房再給你拿一份。
Customer: Thank you very much.
顧客：非常感謝。
以下是一些更極端情況的短語：
I』d like to speak to a manager, please.
我想和經理談談。
I』m sorry, but this is unacceptable!
對不起，這是不能接受的！
更極端的，你可以這樣說！
This food is not fit for a dog!
這種食物不適合狗吃！
I wouldn』t feed this to my dog.
我不會把這個喂給我的狗。
Complaining on the Phone
電話投訴
對話：
Staff: Hello! And how may I help you today?
工作人員：您好！今天我能為您做些什麼？
Customer: Hello, I would like to place a complaint please.
顧客：你好，我想投訴。
Staff: Okay, and can I ask what is the nature of the complaint (what is the complaint about)?
工作人員：好的，請問投訴的性質是什麼（投訴的內容是什麼）？
Customer: I want to report a faulty product, my computer won』t turn on and I have no idea as to why.
顧客：我想報告一個有問題的產品，我的電腦不開，我也不知道為什麼。
Staff: Okay, I』m sorry to hear that! I will do my best to help you with that.
工作人員：好的，聽到這個我很難過！我會盡力幫你的。
Customer: Thank you.
顧客：謝謝。
短語：
I am not happy at all with this service.
我對這種服務一點也不滿意。
Please don』t put me on hold!
請不要耽擱我！
Please, you』re not listening to me at all!
拜託，你根本不聽我的！
You sound like a broken record!
你聽起來像張破唱片！
對話：
Staff: I』m sorry sir, but my records show you are not the owner of this computer. I can』t help you.
職員：對不起，先生，我的記錄顯示你不是這台電腦的主人。我幫不了你。
Customer: I am the owner! I bought it yesterday and it’s brand new!
顧客：我是店主！我昨天買的，它是全新的！
Staff: Well I』m sorry sir, but my computer says you are not the owner of this computer. There’s nothing I can do!
職員：對不起，先生，我的電腦說你不是這台電腦的主人。我無能為力！
Customer: You sound like a broken record! You』re not helping me at all!
顧客：你聽起來像張破唱片！你一點也幫不了我！
Complaining in shops
商店投訴
對話：
Customer: Excuse me, I would like to lodge a complaint.
顧客：對不起，我想投訴。
Shop assistant: Okay, what is it regarding? (what is it about?)
店員：好的，這是關於什麼的？（這是關於什麼的？）
Customer: I have been waiting at the fitting rooms for about 15 minutes and I haven』t been served (nobody has helped me).
顧客：我在試衣間等了大約15分鐘，還沒人招待我（沒人幫我）。
Shop assistant: Well I am really sorry to hear that. We are committed to giving better service than that. I will report your incident.
店員：我真的很抱歉聽到這個消息。我們致力於提供更好的服務。我會報告你的事件。
Customer: Thank you.
顧客：謝謝。
短語：
I』d like to speak to a manager, please.
我想和經理談談。
I don』t feel like a valued customer here.
我覺得在這裡我不是一個有價值的顧客。
I want a refund/I would like a refund.
我想要退款。
Complaining in a letter
在信中抱怨
短語：
I am writing to inform you.
我寫信通知你。
I am/was extremely upset/disappointed/offended because…
我非常難過/失望/生氣，因為…
There seems to be an issue/problem with
好像有個問題
英文投訴信模板：
Dear Sir/Madam
尊敬的先生/女士
My name is _______ and I am writing to inform you that there seems to be a problem/issue with ________ . I am/was extremely disappointed/very upset/offended because _____________ . I would really appreciate it if you could explain to me why this issue occurred and what you might do to rectify the situation. I hate to make a fuss, but I feel it’s necessary to draw this to your attention. I await your considered response.
我的名字是，我寫信告訴你，好像有問題。我非常失望/非常沮喪/生氣，因為。如果你能向我解釋為什麼會發生這個問題，以及你可以做些什麼來糾正這種情況，我將非常感激。我不想大驚小怪，但我覺得有必要引起你的注意。我等待你深思熟慮的答覆。
Yours Sincerely,
謹上，
把你的信寫得儘可能詳細！你要確保對方完全理解這個問題以及它改變你生活的方式。
Complaining in a relationship
戀愛中的抱怨
短語：
I feel like you』re not listening to me. 我覺得你不聽我的。
Please, just hear me out (listen to me). 請聽我說完（聽我說）。
Let’s compromise (find a solution we both like). 讓我們妥協（找到我們都喜歡的解決方案）。
Let’s just take a minute and think. 讓我們花點時間想想。
Let’s work this out (find a solution). 我們來解決這個問題。
We need to talk about something.我們得談談。
對話：
A: Love, we need to talk about something.
A：親愛的，我們需要談談。
B: What is it?
B：什麼事？
A: I』m really unhappy that you didn』t come to my grandma’s birthday party.
我真的很不高興你沒來參加我奶奶的生日聚會。
B: Really? But you told me it was fine!
B：真的嗎？但你告訴我沒事！
A: Please, just hear me out.
請聽我說完。
B: Okay.
好的。
A: I would have loved it if you had come with me and in future I would like you to come to all my family occasions.
A：如果你和我一起去，我會很喜歡的，將來我希望你能來參加我所有的家庭活動。
B: Let’s just take a minute to think, what is the point in me doing that?
B：讓我們花點時間想想，我這樣做有什麼意義？
A: I feel like you』re not listening to me! I always want you to be with me! Come on, let’s work this out. It doesn』t have to be a big problem.
A：我覺得你沒在聽我說！我一直希望你和我在一起！來吧，我們來解決這個問題。這不一定是個大問題。
B: Okay, let’s compromise, I will try harder to make time for your family events.
B：好吧，讓我們妥協吧，我會努力為你的家庭活動騰出時間。
Complaining in the workplace
在工作場所抱怨
對話：
A: I want to lodge a complaint against my manager.
A：我想投訴我的經理。
B: Okay, what’s the problem?
B：好吧，怎麼了？
A: I am not happy with the way he talks to me, he is such an idiot!
A：我對他跟我說話的方式不滿意，他真是個白痴！
B: Okay, take a deep breath, we have to be professional.
B：好吧，深呼吸，我們得專業一點。
A: I』m sorry but I feel badly treated.
A：我是索爾，但是我覺得受到了虐待。
B: It’s alright, but let’s try to communicate better to solve the problem.
B：沒關係，不過我們還是儘量多溝通解決問題吧。
A: Yes, I know we are a team and we have to be professional.
A：是的，我知道我們是一個團隊，我們必須專業。
當然，如果你用禮貌和尊重的態度對待他們，人們會更願意幫助你的！
喜歡請多多關注學府翻譯哦~